White Glove Delivery & Professional Installation
Over our many years of helping homes and businesses like yours, we have had the pleasure of building close relationships with over 2500 installers nationwide. This means we likely have an installer near you, ready to professionally assemble your game table at the best price. Check out our completed installations on our Table Hockey Facebook page! Table Hockey FACEBOOK PAGE!
Remote locations may incur extra costs, and we'll inform you if this applies before processing your order. Weekend and holiday installations, if approved by the installer, have additional charges. Regular installation hours are 8am-4pm, Monday to Friday.
INSTALLATION ONLY
Installation means we'll ship the table to you, and you'll need to accept, inspect, and place it in your garage. Our installers will then move it to your chosen room and assemble it. The base cost covers moving the table to the first room (no stairs) and assembly.
- See list at the bottom of this page for complex installations and their cost.
- Check the number of boxes delivered and ensure it matches the delivery receipt before signing. Note any missing boxes on the receipt—no exceptions.
It is the customer's responsibility to ensure a product fits through corridors, stairwells, and other obstacles. If unsure, please request a non-refundable site survey for $99. Our installer will come and measure for you to make sure the product fits from road to room of choice.
We don't control the installers' schedules, so availability might open 1-2 weeks after you receive the table. Once scheduled, the installer and team will arrive, complete the installation, take pictures, and remove debris. If you have any remarks, inform the lead installer and note them on the installation receipt. Signing the receipt without remarks confirms satisfactory completion.
If the installation crew arrives and you choose to reschedule, a $350 abort fee applies. Ensure your room is ready on the agreed date.
We may adjust installation costs for remote areas with less installer coverage, such as mountains, ski resorts, islands, congested metro areas, or locations far from major cities. You'll be informed if this applies.
WHITE GLOVE DELIVERY & INSTALLATION
This is a complete installation service. The installer will pick up your product from the local terminal, deliver it to your address, bring it to your chosen room, and set it up.
All other INSTALLATION ONLY notes apply, including site surveys and installer availability. The only difference is that the team will pick up the product and deliver it directly to your chosen room.
The following types of installations cost more:
- Commercial Locations
- 1 Set of Stairs
- 2 Set of Stairs
- 3 Set of Stairs
- Stairwell
- Window entry
- Basement/Bilco Entry
- Onsite Travel Path > 100ft
- Residential buildings
- Pathway including elevator(s)
- Heavy metro areas
In some rare cases we will not be able to provide installation services due to logistics and/or challenging pathways which may prove harmful to the installation team. The installation team will request photos prior to accepting the job: this is to ascertain tools required and to be sure injury is prevented.
PLEASE NOTE THAT IT IS THE CUSTOMER'S RESPONSIBILITY TO ENSURE A PRODUCT CAN FIT IN THEIR HOME. THE INSTALLER WILL ASSESS BASED ON PHOTOS BUT IS NOT RESPONSIBLE FOR ENSURING A PRODUCT FITS. YOU KNOW YOUR HOME BEST. CONTACT US FOR A PAID SITE SURVEY IF UNSURE.
Thank you for choosing Table Hockey Planet today!
